Annuitant Employee Express (AEX)
For Foreign Service Annuitants

On Annuitant Employee Express you can make changes to:

• Direct Deposit
• Voluntary Allotments
• Federal Withholdings tax
• State Withholdings tax
• Home Address
• Personal Identification Numbers (PIN) and Passwords

To access your financial account go to:  www.employeeexpress.gov  At the Employee Express page, follow these steps:
Enter your Social Security number or the user ID you have created to replace it. 
The first time you log on, enter the personal identification number (PIN) that was provided to you by OPM and create a password.  You must remove any pop-up blockers on your computer in order to create a password.  Otherwise, you will be asked to request a new PIN. 
Your password must contain exactly 8 characters, upper and lower case letters, numbers and a special character such as !@#$%^&*.  Protect your password privacy.  
 If you forgot your password, go to the login screen of www.employeeexpress.gov and click on “Forgot login ID or password?”  Follow the prompts to request a new PIN by mail from OPM.
Your mailing address must match the address on record with the Retirement Accounts Division (Payhelp@state.gov. OPM cannot send a PIN to you via e-mail.  
You must select ”Foreign Service Annuitants,” not Department or State or any other Foreign Affairs agency, to access and make changes on your Annuity Statements. 
If you are employed on a WAE basis, you must select Department of State to access and make changes to your Earnings & Leave Statements.  You may request a PIN be sent to you via e-mail if you have an e-mail address ending in “gov”. 
Technical Assistance

Online Help information is always available when using Annuitant Employee Express. You may also reference the Frequently Asked Questions page for commonly asked questions.
If you need technical assistance, you may contact the Employee Express Help Desk at 478-757-3030. From home, you may contact the Help Desk toll-free at 888-353-9450. Help Desk business hours are Monday through Friday 7:00 a.m. to 7:00 p.m. Eastern Time. During non-business hours, you may leave a message and a Help Desk representative will return your call within one business day (Monday-Friday). 
You may also contact the Help Desk by sending a detailed email message to EEXHelp@opm.gov with the following information:

• Your name: last, first, middle
• The name of the agency responsible for paying your annuity, i.e. Department of State
• Your daytime phone number
• A detailed description of your problem. 
• For security reasons, DO NOT include your Social Security Number (SSN) or Personal Identification Number (PIN) in your message.

Hearing impaired annuitants may access the TDD by calling 478-757-3117 or 1-888-880-0412. Visually impaired annuitants can access the Employee Express telephone system using their agency’s designated telephone number.